Support

A hand when you need it.

For help with Turn Timer, contact hello@kinnokilabs.com.

Use and install the web app

Open Turn Timer in your browser. On iPhone or iPad, open the page in Safari, tap Share, and choose Add to Home Screen. On desktop or Android, use the browser's install option when available.

The web app saves templates, preferences, and history in this browser. Export important templates as .turntimer files before clearing site data or switching browsers. Browser data does not sync through iCloud, and Apple Pro purchases do not apply to the web app.

Keep the timer visible when you need its completion sound. A sleeping device or background tab can delay browser callbacks and sound. Reopening the app reconciles the remaining time.

Contact

Please include your device model, OS and browser version if applicable, Turn Timer app version, what you expected to happen, and what happened instead.

What is Turn Timer?

Turn Timer is a visual sequence timer for turns, routines, recipes, classrooms, meetings, plant watering, and other real-world countdowns.

How do I get the iPhone app?

The iPhone and iPad app is in public beta. Join the beta on TestFlight to install it. The browser app is available now.

What is free?

In the Apple app, the quick visual timer, starter templates, basic playback, recent history, and one custom saved template are free. The browser app is free and has no Pro purchase gate.

What does Turn Timer Pro unlock?

Turn Timer Pro is a one-time non-consumable purchase. It unlocks unlimited saved templates, full history and export, sharing, iCloud sync, widgets, and advanced customization in the Apple app. The purchase screen shows the price for your App Store region.

How do I restore Pro?

Open the Pro screen and choose Restore Purchases. Make sure you are signed into the same Apple account used for the original purchase.

Why is iCloud sync not updating?

The Apple app enables template and history sync when Pro is unlocked. Confirm that you are signed into iCloud, iCloud Drive is enabled, Turn Timer is allowed to use iCloud in system settings, Pro is unlocked, and the device has network access.

Does importing overwrite my templates?

No. Imported .turntimer files are duplicated with a new local template ID so existing templates are not overwritten.

How do I delete app data?

Delete individual templates or history in the app where available. To remove all local Turn Timer data from a device, delete the app from the device. Manage synced data through Apple's iCloud settings. In the web app, clearing this site's browser data removes local templates, preferences, and history. Export templates you want to keep first.

Privacy

Read the Turn Timer Privacy Policy.